Work

Broadway Lofts

Broadway lofts
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Summary

A prominent family office in DTLA just redeveloped a hot property in an up-and-coming neighborhood in DTLA which needed branding support for the prospective tenants to see the vision for that area the same way the developers do. Vintage modern was the theme of the project and to brand a remodeled building in a way that secured 72% long term leases within 120 days of launch.

DTLA — “Downtown Los Angeles,” for the uninitiated — is busy becoming the center of the known universe. Take a trip over to 430 South Broadway, in the heart of the bustling Theater District, and you’ll find the historic former Bumiller-Blake building, recently restored and now home to 58 modern lofts.

The phases

01.

Assess

Sales & Marketing Assessment Report, Pre-Sale | Sale | Post-Sale Touchpoints, Buyer Intelligence, Competitor Shopping
02.

Optimize

Sales Go-To-Market Playbook, New Lean-Data Sales & Marketing Dashboard, New Revenue Opportunities, New Sales Deck
03.

Implement

NEW Unified Marketing & Sales Story Messaging Assets, Sales DNA Standard Operating Procedure, Custom Sales Collateral Creation, Final Approved Assets Tested & Refined
04.

Launch

Pre-Launch Marketing & Sales Training, New Sales Assets Testing & Refinement, Post-Launch Internal & External User Adoption Report.
05.

Monetize, measure & refine

Lean-Data KPI Dashboard Monitoring, Sales-Growth Analysis, Hands-on Sales Activity Support, Monthly Sales Recommendations Report. Quarterly Sales Campaigns, and Team Workshops.
1 / 5

Assess

Reinventing an average building in an average neighborhood into an accessible luxury product due to spike in popularity and demand by millennial workers was difficult to navigate. Determining the right level of chic, without being too much for the area, and the right touches to demand highest per square foot pricing in the area required much research and assessment on how to do this correctly.

We furnished a comprehensive Sales & Marketing Assessment Report outlining all the key pre-sale, sale, and post-sale touchpoints for both the residential and commercial real estate. Complete with buyer intelligence and focus group testing against competitive properties and amenities, we successfully determined the best mix of elements to best Capture, Compel, and Close the target market.

2/5

Optimize

As this was a new brand, we delivered a Sales Go-To-Market Playbook that best reflected our assessments as well as keen experience to best position the property to both residential and commercial real estate tenants. New lean data sales & marketing dashboards were implemented highlighting primary and secondary revenue opportunities as well as sales sheets for the sales team to begin pre-launch promotions.

3/5

Buildout

With an easy tenant application process and digital portal for residents, Broadway Lofts DTLA had the tools to attract its first residents — and keep them happy, too. The creative direction that tested the best was a vintage-modern approach.

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4/5

Launch

Armed with new sales tools, the real estate sales team were the main focus for our pre-launch marketing & sales training where we tested the new collateral and sales process to refine as needed. Pre-launch sizzle is essential for sales as it builds interest, anticipation, and motivates action once the product is available.

The launch event was an open house to experience the new and unique Broadway Loft living where, at the same time, our commercial real estate lease agent had back to back meetings with anchor tenants for the commercial portion of the property. This served as an attractive backdrop showcasing significant foot traffic from interested new residential tenants to help support the positioning of an up and coming area within DTLA.
5/5

Monetize,
measure & refine

Working closely with the sales team, we saw a trend in the sales objections that came up in certain units in the building, as well as opportunities to refine our offering, incentive for longer term leases, and various tenant improvement credits to incentives commercial tenants.

The methodology we adopted resulted in securing 72% occupancy in long term leases within 120 days of launch, including a large national telecommunication brand as the anchor tenant on the street level.

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  • 72% occupancy in long-term leases within 120 days of launch
  • 1st large national anchor tenant
"Thank you to the entire Knightsbridge team for a wonderful job on the sales development for The Broadway Lofts DTLA. As a project in one of the most vibrant parts of DTLA, we were presented a unique task: how to differentiate a unique live/work loft project with unique architectural attributes to an educated and sophisticated audience? Knightsbridge did a wonderful job of understanding our project, its history and its modern aesthetic, and translated all of this in a vernacular that is fresh, exciting and relatable to our target demographic. Thank you for a job very well done!”
Joseph Soleiman, Director of Acquisitions & General Counsel, ICO Group
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